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Finest Mountain Resort.
Santa Cruz, Ca.
Check in requirements:
The person checking in for your party must be at least 21 years
old. Any balance due for your stay is processed as an authorized
deposit at check in. You can pick up a copy of final charges
at check out. A valid photo ID and credit card or check card
is required. If the card paying for your stay is a company card
and will not be present at check in, a fax containing the face
smile of card must be received by Fern River Resort prior to
check in. You may still be asked to present your own card and
ID at check in. We accept only credit cards and check cards for
authorization of deposit at check in. Credit cards accepted are
MC. Visa & American Express. Personal checks will only be
accepted from repeat customers at the discretion of Fern River
Resort. Sorry, pets are not allowed!
Reservation deposit
policy:
Please send in your advance deposit within 1 week of making your
reservation. Please use checks for reservations except when less
than 30 days until arrival. When less than 30 days use money
orders or certified check, ship next day air. Use Credit cards
when under 10 days. Due to credit card policy, sometimes credit
cards may not be accepted until less than 72 hours. Credit cards
will not be accepted for group reservations.
Advance Deposits amounts
are as follows:
1, 2 or 3 night stays may require advance payment in full. Longer
reservations are 50 to 60 % of the total booking including tax.
Group reservation deposits are 75% or more. Note: Group policy
applies during event dates even if you are not part of the event.
Short notice credit card
reservations:
You will be asked for all needed credit card information. A deposit
authorization or a hold of funds equal to your first nights stay
including tax will be placed on your card. Cancellations under
72 hours and no shows will be billed the first nights stay. Cancellations
with more than 72 hours will be billed a service fee of $30.00
Group reservations:
May require payment in full at least 30 days in advance and within
20 days of making the reservation. Group reservations made less
than 30 days must be paid at the time reservation is made by
cash or money order. A group is any two or more cottages rented
by friends, organizations, businesses or family, this includes
units rented by separate parties to attend a single event such
as weddings, meetings, classes & reunions. Additional security
deposits may be required for large groups even if cottages are
rented separately.
Advance Deposit refund
policy:
If you cancel 30 days or more in advance of your arrival date,
you will be refunded your full deposit less a 10% handling fee.
Please note: If you cancel during an event cancellation, group
policies may be applied even if you are not part of the event.
If you must cancel 30 days or less in advance of your arrival
date, you will only be refunded your full deposit less 20% or
more. Refund will be dependent on losses incurred due to lost
nights and additional maid charges if rebooking requires shorter
stays. Nights refunded will be only if we fill all cottages for
each night refunded.
If you cancel during your stay in the summer season you will
be refunded 50% per day if your cabin is rerented. No refunds
during the off-season.
Group reservations cancellations over 31 days prior to arrival.
An increasing fee will apply as follows. 1 cottage, 10% each.
2 cottages, 20% each. 3 cottages, 30% each. 4 to 5 cottages,
50% each. 6 or more cottages, 75% each. Please note if cancellation
is made well in advance and we are able to re-rent all cottages
all or part of fees above 10% may be waived at the discretion
of Fern River Resort.
Group reservation cancellations under 30 days or less prior to
arrival. An increasing fee will apply as follows. 1 cottage,
10% each. 2 cottages, 20% each. 3 cottages, 30% each. 4 to 5
cottages, 50% each. 6 or more cottages, 75% each. Refund will
be dependent on losses incurred due to lost nights and additional
maid charges if rebooking requires shorter stays. Nights refunded
will be only if we fill all cottages for each night refunded.
All refunds are issued 30 days after original reservation departure
date.
All or part of fees above 20% may be waived at the discretion
of Fern River Resort.
All refunds are by US postal mail or credit card and only processed
10 to 30 days after your stay.
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