Finest Mountain Resort.
Santa Cruz, Ca.

Check in requirements:
The person checking in for your party must be at least 18 years old. Any balance due for your stay is processed as an authorized deposit at check in. You can pick up a copy of final charges at check out. A valid photo ID and credit card or check card is required. If the card paying for your stay is a company card and will not be present at check in, a fax containing the face smile of card must be received by Fern River Resort prior to check in. You may still be asked to present your own card and ID at check in. We accept only credit cards and check cards for authorization of deposit at check in. Credit cards accepted are MC. Visa & American Express. Personal checks will only be accepted from repeat customers at the discretion of Fern River Resort. Sorry, pets are not allowed!

Reservation deposit policy:
Please send in your advance deposit within 1 week of making your reservation. Please use checks for reservations except when less than 30 days until arrival. When less than 30 days use money orders or certified check, ship next day air. Use Credit cards when under 10 days. Due to credit card policy, sometimes credit cards may not be accepted until less than 72 hours. Credit cards will not be accepted for group reservations.

Advance Deposits amounts are as follows:
1, 2 or 3 night stays may require advance payment in full. Longer reservations are 60% of the total booking including tax.
Group reservation deposits are 75% or more. Note: Group policy applies during event dates even if you are not part of the event.

Short notice credit card reservations:
You will be asked for all needed credit card information. A deposit authorization or a hold of funds equal to your first nights stay including tax will be placed on your card. Cancellations under 72 hours and no shows will be billed the first nights stay. Cancellations with more than 72 hours will be billed a service fee of $30.00. Note: The 72 hour period starts/ends at 12 noon on the arrival day.

Group reservations:
May require payment in full at least 45 days in advance and within 20 days of making the reservation. Group reservations made less than 45 days must be paid at the time reservation is made by cash or money order. A group is any two or more cottages rented by friends, organizations, businesses or family, this includes units rented by separate parties to attend a single event such as weddings, meetings, classes & reunions. Additional security deposits may be required for large groups even if cottages are rented separately.

Advance Deposit refund policy:
If you cancel 45 days or more in advance of your arrival date, you will be refunded your full deposit less a 10% handling fee. Please note: If you cancel during an event or group cancellation, group policies may be applied even if you are not part of the group or event.
If you must cancel 44 days or less in advance of your arrival date, you will only be refunded your full deposit less 20% or more. Refund will be dependent on losses incurred due to lost nights and additional maid charges if rebooking requires shorter stays. Nights refunded will be only if we fill all cottages for each night refunded.

Reservations made more than 6 months in advance:
Prices: are set at the time the reservation is made. These prices will not be increased except as follows:
If you fail to send in your deposit by the due date and there has been a price increase, you will be asked to pay the new price at check in.
If taxes are increased or decreased by the government, your taxes will be at the rate effective at check in.
Cancellations and refunds:
All reservations made 6 months or more in advance are subject to a 90-day cancellation policy. This is the same as the 45-day policy's posted here.

Group reservations cancellations over 45 days prior to arrival:
An increasing fee will apply as follows. 1 cottage, 10% of deposit. 2 cottages, 40% of deposit. 3 cottages, 70% of deposit. 4 or more cottages, 75% of deposit. Please note: If cancellation is made 90 or more days in advance and we are able to re-rent all cottages all or part of fees above 10% may be waived at the discretion of Fern River Resort.

Group reservation cancellations under 45 days or less prior to arrival: Refund will be dependent on losses incurred due to lost nights and additional maid charges if rebooking requires shorter stays. Nights refunded will be only if we fill all cottages for each night refunded. An increasing fee is also applied to deposit as follows: 1 cottage, 10% of deposit. 2 cottages, 50% of deposit. 3 or more cottages, 75% each.
All refunds are issued 30 days after original reservation departure date.

Shortening a Reservation:
With more than 45 days prior to your arrival day: You may be allowed to shorten a reservation but you will not be able to shorten it to less than the minimum stay requirements for the dates of your reservation. During the summer, event dates and holidays the minimum is 5 nights. During the winter the minimum will be 3 nights and depending on dates it could be five nights. Also if you change or shorten your reservation, there will be a $20 fee. Subletting or placing someone else in your cottage for the remaining days will not be allowed.
With less than 45 days prior to the arrival date: Shortening a reservation is not allowed. You will be required to pay for all the nights you reserved before you recieve the key. If you absolutely cannot stay the full duration of your reservation, you are welcome to ask us to try and re-rent the unused days. In the event that we re-rent the un-used days, your refund less 30% will be dependent on lost days and extra maid charges incurred do to shorter stays. We will not refund days that fall into the minimum stay requirements as above and we will not re-rent units if it requires additional housekeeping during a group check in or check out. Subletting or placing someone else in your cottage for the remaining days will not be allowed.

Changing dates and moving reservations:
At the discretion of the manager and in most cases if your reservation is more than 45 days out, we will move your reservation one time at no charge. Sometimes when moving from a popular date to an open mid week date, we may allow a second move. However once you have moved your reservation, your deposit becomes non refundable. We will not move your reservation a third time.
At managers discretion, reservations cannot be moved with less than 30 days prior to arrival.

Name Changes and substitutions:
With more than 45 days prior to the arrival date: At managers discretion, name changes and substitutions may or may not be accepted.
With less than 45 days prior to the arrival date: At managers discretion. name changes or substitutions will not be accepted without a processing fee of up to $150.

Re instatement of canceled reservations:
In the event you wish to reinstate a canceled reservation. Depending on dates, you will be asked to provide an additional deposit by check or credit card. Both deposits will be applied towards your stay. If you cancel again, both deposits are at risk.

All refunds are by US postal mail or credit card and only processed 10 to 30 days after your stay.

Extra Guests:
Extra guests over 3 or staying over 3 hours will be billed to your cottage charges in the amount of $10.00ea. per day.

Smoking in rooms:
Smoking in any room will result in a $200.00 fee to clean linens upholstery and carpets. Tampering with smoke detectors & signs $50.00.

Pets:
Pets are not allowed. Sneaking in a pet will result in a $50 fee per day.

Early Check out:
No refunds for early checkout.

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