Santa Cruz County Felton California Mountain Vacation Resort Motel by Monterey bay. Redwood Mountain Lodging near Santa Cruz Monterey bays and Felton. California Resort Motel in the Redwoods. Finest Santa Cruz Motel Resort in Felton California Vacation. Rental cabins in the mountains and on the river with fireplaces. Lake Trout Fishing. Ocean Salmon Halibut & Rock cod Fishing. River cabin Lodging. Individual Cottages with fireplace, Vacation Rentals, cabin rentals. Coastal and River Beaches. World famous surfing at Steamer Lane. Surf Steamer lane and Monterey bay beaches.



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Deposit and Check in Policies

Office hours are 9:00 AM until 9:00 PM.
See late check in below.
Phones are answered + check-in's are accepted during this time.
Please make hot tub reservations before 5:00 PM. Exceptions for hot tub reservations after 5:00 PM are accepted during check-in for those arriving between 5:00 PM and 7:00 PM.
Towel exchange, TP, soap, and other information is 9:00 AM until 5:00 PM.


Check in is any time between 3:00 PM and 9:00 PM.
Early check in is possible when no one was in the cottage the previous night or when the cottage is ready. Please call in on the arrival day to see if an early check is available. In this case you are welcome to check in as soon as 12:00 noon. Prior to 12:00 Noon requires payment for the previous night.
Arrangements to arrive after 9:00 PM must be made in advance.
For this reason one night reservations with a flight arrival at SFO or SJC after 7:00 PM are often times turned down..

Check in requirements:
The person checking in for your party must be at least 18 years old. Any balance due for your stay is processed as an authorized deposit at check in. You can pick up a copy of final charges at check out. A valid photo ID and credit card or check card is required. If the card paying for your stay is a company card and will not be present at check in, a fax containing the face smile of card must be received by Fern River Resort prior to check in. We accept only credit cards and check cards for authorization of deposit at check in. Credit cards accepted are MC. Visa & American Express. Personal checks will only be accepted from repeat customers.

Check out is 11:00 AM. Your cottage may have someone checking in the same day as you are checking out + the house keepers will be waiting to clean your cottage. There is a $25 per hour fee charged for late check out. Additionally, if you leave your belongings in the cottage on the check out day and do not return by 12 noon, We will be forced to remove your belongings and we must pass on the locksmith and employee costs of an additional $50.
Optionally, if no one is checking in on your check out day: Your belongings will not be disturbed. However you will be charged for the additional night. Additionally you may find a lock box on the door. This will require payment for the night to receive access to your cottage and belongings.

Credit card reservations (under 30 days).
You will be asked for all needed credit card information. A deposit authorization or a hold of funds equal to your first nights stay including tax will be placed on your card. Cancellations under 72 hours and no shows will be billed the first nights stay. Cancellations with more than 72 hours will be billed a service fee of $30.00. Note: The 72 hour period starts/ends at 12 noon on the arrival day.

Advance Deposits over 30 days.
1 or 2 night stays may require advance payment in full. Longer reservations are 60% of the total booking including tax. Group reservation deposits are 65% or more. Note: Group policy applies during event dates even if you are not part of the event.

Reservation deposit policy (over 30 days).
Please send in your advance deposit within 1 week of making your reservation. Please use checks for reservations except when less than 30 days until arrival. Use Credit cards when under 30 days. Credit cards will not be accepted for group reservations.

Cancellations:
Since all advance payments are at risk, we highly recommend travel insurance:
Travel insurance can be purchased for very low cost and it will reimburse you for loses.
For instance we shopped an $1,800 reservation for a U.S. couple in their mid 50's staying at Fern River Resort. The total cost of a world Wide Trip Protector plan Underwritten by United States Fire Insurance Company was $110. This plan covered:

  • If you are forced to cancel your trip    - Up to 100% of your trip cost .
  • If you are forced to cut your trip short -Up to 150% of your tip cost. This includes added travel expenses.
  • Up to $500 when a flight delay causes you to miss a trip/charter departure.
  • Up to $200 per night that you miss at Fern River due to a 6 or more hour delay.
  • Up to $50,000 medical coverage if you get sick or injured during your trip.
  • $300 for baggage delay, $500 if lost.
  • Pet care if your return flight is delayed.
  • Plus many options.

This plan and others are provided by outside providers and not related to Fern River Resort.
This is a link to where we found the above plan:
http://www.travelinsured.com

Our refund and other polices can be found here: policydetail.html


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