Office hours are 9:00 AM
until 9:00 PM.
See late check in below.
Phones are answered + check-in's
are accepted during this time.
Please make hot tub reservations before 5:00 PM. Exceptions for
hot tub reservations after 5:00 PM are accepted during check-in
for those arriving between 5:00 PM and 7:00 PM.
Towel exchange, TP, soap, and other information is 9:00 AM until
Check in is any time between 3:00 PM and 9:00 PM.
Early check in is possible when
no one was in the cottage the previous night or when the cottage
is ready. Please call in on the arrival day to see if an early
check is available. In this case you are welcome to check in
as soon as 12:00 noon. Prior to 12:00 Noon requires payment for
the previous night.
Arrangements to arrive after
9:00 PM must be made in advance.
For this reason one night reservations with a flight arrival
at SFO or SJC after 7:00 PM are often times turned down..
Check in requirements:
The person checking in for your party must be at least 18 years
old. Any balance due for your stay is processed as an authorized
deposit at check in. You can pick up a copy of final charges
at check out. A valid photo ID and credit card or check card
is required. If the card paying for your stay is a company card
and will not be present at check in, a fax containing the face
smile of card must be received by Fern River Resort prior to
check in. We accept only credit cards and check cards for authorization
of deposit at check in. Credit cards accepted are MC. Visa &
American Express. Personal checks will only be accepted from
Check out is 11:00 AM. Your cottage may have someone checking in the
same day as you are checking out + the house keepers will be
waiting to clean your cottage. There is a $25 per hour fee charged
for late check out. Additionally, if you leave your belongings
in the cottage on the check out day and do not return by 12 noon,
We will be forced to remove your belongings and we must pass
on the locksmith and employee costs of an additional $50.
Optionally, if no one is checking in on your check out day: Your
belongings will not be disturbed. However you will be charged
for the additional night. Additionally you may find a lock box
on the door. This will require payment for the night to receive
access to your cottage and belongings.
Credit card reservations (under
You will be asked for all needed credit card information. A deposit
authorization or a hold of funds equal to your first nights stay
including tax will be placed on your card. Cancellations under
72 hours and no shows will be billed the first nights stay. Cancellations
with more than 72 hours will be billed a service fee of $30.00.
Note: The 72 hour period starts/ends at 12 noon on the arrival
Advance Deposits over 30 days.
1 or 2 night stays may require advance payment in full. Longer
reservations are 60% of the total booking including tax. Group
reservation deposits are 65% or more. Note: Group policy applies
during event dates even if you are not part of the event.
Reservation deposit policy (over
Please send in your advance deposit within 1 week of making your
reservation. Please use checks for reservations except when less
than 30 days until arrival. Use Credit cards when under 30 days.
Credit cards will not be accepted for group reservations.
Since all advance payments are at
risk, we highly recommend travel insurance:
Travel insurance can be purchased
for very low cost and it will reimburse you for loses.
For instance we shopped an $1,800 reservation for a U.S. couple
in their mid 50's staying at Fern River Resort. The total cost
of a world Wide Trip Protector plan Underwritten by United States
Fire Insurance Company was $110. This plan covered:
- If you are forced to cancel your trip
- Up to 100% of your trip cost .
- If you are forced to cut your trip
short -Up to 150% of your tip cost. This includes added travel
- Up to $500 when a flight delay causes
you to miss a trip/charter departure.
- Up to $200 per night that you miss
at Fern River due to a 6 or more hour delay.
- Up to $50,000 medical coverage if you
get sick or injured during your trip.
- $300 for baggage delay, $500 if lost.
- Pet care if your return flight is delayed.
- Plus many options.
This plan and others are provided by
outside providers and not related to Fern River Resort.
This is a link to where we found the above plan: http://www.travelinsured.com
Our refund and other polices can be
found here: policydetail.html